Support

Licha

Back to home

Contact us

For questions, suggestions, or to exercise your data rights, email support@mylicha.com. We handle account and data requests within 15 working days after verifying your identity.

Export your data

In the Licha app:

1. Open Settings at the bottom.
2. Under Your data, tap Export my data.

The app opens the system share sheet with all your data (as text), which you can save to Files or send elsewhere.

Delete your account

In the Licha app:

1. Open Settings at the bottom.
2. Under Danger zone, tap Delete account.
3. Confirm with Continue, then Delete permanently.

This permanently deletes your account and all your data (check-ins, chat history, what Licha remembers about you), and it cannot be undone. You can export a copy first.

Logs we are required by law to keep, and encrypted backups that have not yet rotated, are deleted or anonymised when the legal period ends or the backup rotates. See section 6 of the privacy policy (Chinese).

Delete only your wearable data

In Settings, under Connections, tap Delete my wearable data. This deletes the data synced from Apple Health; the check-ins you logged yourself are kept.

Can't do it in the app?

Email support@mylicha.com from the phone number or email address you signed up with, and say whether you want an export or a deletion. We handle it after verifying your identity.

Questions

How do I get Licha?

Licha is in an invite-only iPhone beta and is not yet available for public download.

Do I need a watch or a ring?

No. Without a device you can simply tell Licha how you feel and what you trained today; connecting Apple Health or another device makes your data more complete.

Does it cost anything?

Everything is free right now. There is nothing to pay for.

Can Licha's suggestions replace a doctor?

No. Licha is a consumer fitness tool. Its suggestions are a reference for training and recovery, not a substitute for a doctor. If you feel unwell, see a doctor; in an emergency, call your local emergency number.

Where is my data stored?

Our servers and data storage are in the People's Republic of China. We do not sell your data. See the privacy policy (Chinese).

Can I withdraw a permission I gave?

Yes, any of them, at any time. Some features may stop working after you withdraw one.